Writing a customer apology letter - coral-star.ru

Apology Letter. A business apology letter can be key to

We recently began using a new packaging system, which still has a few small bugs. This morning we straightened out your order and sent it. To compensate for the inconvenience, we have enclosed coupons for you to enjoy on future purchases at any of our retail stores. (print business Apology Letter on corporate letterhead paper june 28, 20xx, ms. Rebecca Winston2595 Dewdrop CircleUnit No. 29Birmingham, AL 35233. Dear Ms. Winston: The purpose of this is to convey to you my sincere apologies for any inconvenience you may have experienced last month with respect to the installation of your Internet high speed service. We continue to be committed to providing you and all of our customers with the highest standards of service in the industry. If you have any questions please don't hesitate to call me at. Again, I apologize for the mix-up in your order and any trouble this may have caused you. Sincerely, Signature, first name Last name. Customer Service Manager. The only possible explanation I can give is that we have recently had a number of key staff changes which might have resulted in your letter being overlooked. Consequently, I have directed our Installation Group to contact you by the end of this week to set up a time convenient to you when they could go to your house and.

Begin the letter by saying youre sorry.3. Clearly state the problem and explain as much as possible what went wrong.4. Try to solve the problem, and give examples of how you can do this.5. Because of this serious oversight, and as a testament to our appreciation of you as our customer, we are going to provide you with your first three months of high speed service free of charge.